Privacy Policy

1. Applicability

This Policy applies to:

• All customers and travellers (within India and internationally)
• Website visitors and users interacting with our platforms
• Prospective clients and leads from enquiries or campaigns
• Individuals whose data is shared for bookings (including co-travellers, guardians, or nominees)

By using our services, you acknowledge that you have read and understood this Policy and consent to the practices described herein.

2. Definitions

• Personal Data: Any information relating to an identified or identifiable individual (name, phone number, email, ID, etc.)
• Sensitive Personal Data: Information such as passport details, financial data, health information, or data of minors
• Processing: Any operation performed on personal data including collection, storage, use, sharing, or deletion
• Cookies: Small text files stored on your device to improve functionality and user experience
• Minor: An individual below 18 years of age

3. Collection of Personal Data

We collect personal information that you voluntarily provide, including:

• Name, email address, phone number, and address
• Date of birth, gender, nationality
• Government ID or passport details
• Travel preferences, booking details, and history
• Payment-related details (processed via secure gateways)
• Health or medical information (if required for specific trips)
• Emergency contact details

Data may be collected through:

• Website or enquiry forms
• Google forms
• WhatsApp, email, and calls
• Sales representatives

Automatic Data Collection

When you use our platforms, we may collect:

• IP address
• Device type and browser
• Operating system
• Cookies and usage data

We may use tools such as Google Analytics and Meta Pixel to understand user behavior and improve services.

4. Categories of Data Collected

We may process the following categories:

• Contact Information
• Identity Information
• Financial Information (limited and secure)
• Travel & Booking Information
• Health Information (voluntary)
• Children's Data (with consent)
• Technical & Usage Data

5. Use of Cookies

We use cookies and similar technologies to:

• Ensure website functionality
• Analyze traffic and performance
• Personalize user experience
• Run marketing campaigns

You can disable cookies through your browser settings; however, some features may not function properly.

6. Purpose of Data Usage

We use your personal data to:

• Manage bookings and travel arrangements
• Coordinate with hotels, transport providers, and partners
• Provide customer support and trip assistance
• Process payments
• Comply with legal and regulatory requirements
• Improve services and user experience

With your consent, we may also send promotional messages, offers, and updates via email, SMS, or WhatsApp. You may opt out at any time.

7. Sharing and Disclosure of Data

We may share your data with:

• Hotels, airlines, and transport providers
• Local vendors and travel partners
• Insurance providers
• Visa and documentation agencies

Such sharing is limited to what is necessary to deliver services. We do not sell or rent your personal data to third parties.

8. Storage, Retention and Security

Your data is stored securely on cloud servers and CRM systems with restricted access. We implement:

• Access controls
• Encryption and secure systems
• Monitoring and security protocols

Data is retained only as long as necessary for service delivery and legal compliance. While we take strong precautions, no system is completely secure.

9. User Rights

You have the right to:

• Access your personal data
• Correct or update information
• Request deletion of your data
• Withdraw consent for marketing

You may contact us to exercise these rights.

10. Data of Minors

We do not knowingly collect data from individuals under 18 without parental consent. If such data is identified, we will take appropriate action.

11. International Users

For international travellers, your data may be transferred outside India for booking purposes. We ensure reasonable safeguards and follow applicable global data protection principles.

12. Use of Images and Media

During trips, photos or videos may be captured. By participating, you consent to their use for:

• Social media
• Marketing and promotions
• Website content

You may opt out by informing us prior to the trip.

13. Compliance with Law

Your Wish Trip complies with:

• Digital Personal Data Protection Act, 2023
• Information Technology Act, 2000

14. Changes to this Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our platforms.